Ooredoo Maldives has reached a significant milestone by obtaining ISO certification for its Call Centre Management, becoming the first ISO-certified call centre in the Maldives and the second in the region. This certification encompasses both the company’s in-house call centre operations and the management of client call centres, underscoring its commitment to delivering superior service, ensuring customer satisfaction, and achieving operational excellence.
The certification process, which began in February 2023, spanned nearly 18 months of stringent standards implementation, continuous improvement, and thorough assessments. This achievement highlights Ooredoo Maldives’ dedication to adhering to international best practices, enhancing operational efficiencies, and elevating customer experiences within its call centre operations.
By attaining this certification, Ooredoo Maldives has set a new standard for call centre quality in the Maldives, reassuring customers of exceptional service standards and reinforcing its position as a leading telecommunications provider in the region. The certification underscores the company’s commitment to customer-centric innovation and its focus on building a robust, high-performing service infrastructure to meet the dynamic needs of the Maldivian market.
The ISO certification covers vital aspects of call centre management, including service efficiency, responsiveness, customer satisfaction, data security, and service reliability. This recognition further advances Ooredoo’s mission to provide top-tier services, reflecting the company’s unwavering pursuit of excellence in meeting the evolving demands of its customers.
The ISO certification solidifies Ooredoo Maldives’ reputation as a trusted partner for individuals and businesses across the country. As the company continues to drive innovation, this milestone marks a significant chapter in its legacy of pioneering advancements in the Maldivian telecommunications sector.
